SHIPPING POLICY:
Shipping times may vary depending on current order number and time of the year. Turnaround time is always listed at the top of the website. These days are in business days and do not include the day you placed the order, Saturdays, Sundays and any national holidays. Effective July 1st 2023 all packages are insured up to $100.
If a package is marked delivered by the postal service Tangled Twine Co. no longer has any responsibility of the package. If you believe your package was stolen or mis-delivered it is the responsibility of the customer to seek resolution with USPS.
RETURN/EXCHANGE POLICY:
Items such as headbands, watchbands, earrings, jewelry, purses, wallets, and sale/markdown items are all FINAL sale. If an item is deemed defective upon delivery you must contact Tangled Twine Co. within 3 days of the package being delivered or the item being purchased.
Regular priced apparel and clothing can be returned in the time frames and formats below. Items must be in new condition with all tags/stickers still attached. Items must be free of any stains, odors, and smoke free. If items are sent in for return that have been worn, stained, or damaged you will be at the expense of having the item shipped back to you.
RETURN PROCESS:
If you decide you would to make a return please email us at Tangledtwineco@gmail.com notifying us you would like to make a return. Please include your order number, name the order was placed under and the item/items you would like to return. We will provide the mailing address for you to return the items to - please do not mail them to our shop address.
Due to the fast change of inventory we can not offer exchanges at this time, however you may reorder in your desired size using shop credit if the item is still available after the return.
ONLINE PURCHASED ITEMS RECEIVED WITHIN 14 DAYS AFTER ORIGINAL DELIVERY:
REFUND TO ORIGINAL PAYMENT METHOD OR SHOP CREDIT - CUSTOMERS CHOICE.
CUSTOMERS ARE RESPONSIBLE FOR RETURN POSTAGE AND PACKAGING. NO REFUNDS WILL BE GIVEN FOR ORIGINAL SHIPPING.
Please send return tracking info to tangledtwineco@gmail.com so we know to watch for your package and get your return checked over promptly.
CANCELATION POLICY:
We rarely allow package cancelation, how ever we understand that things come up. Canceled orders are subject to a 10% restocking fee to card processing and cancelation fees.
FAQ
Q: What is Twine Cash?
A: Twine Cash is our rewards program! For every 100 points earned, you get a $5 reward. You earn points with every purchase (make sure you're logged on when you place your order!), and can also earn points on your birthday and for following us on Instagram and Facebook.
Twine Cash also has a referral program, where you send a link to a friend and if they use the code, you get a discount coupon for your next order!
Q: Can I combine discount codes?
A: The website only accepts one discount code at a time, so it will not accept a manual code and an automatic code at the same. Twine Cash rewards is considered a discount so Twine Cash can not be combined with sales or promotions.